Overview

Human Resources Specialist I

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our HR Operations team in the role of Human Resources Specialist I.

We are seeking a service-oriented, detail-driven HR professional to serve as the first point of contact for IU Health's HR Service Center. In this role, you will provide frontline support to team members and leaders across the organization, handling high-volume inquiries related to HR programs, benefits, and systems. This is a fast-paced, call-center-based position ideal for someone who is passionate about delivering excellent customer service and building foundational HR knowledge.

Key Relationships

Reports to: Manager - Shared Services

Direct reports: None

Shift: Full Time, hybrid schedule (8:30am - 5:00pm)

Location: Indianapolis, IN

The Scope:

This role supports HR Service Center operations across IU Health's statewide workforce, including:

• Serving as the first point of contact for team members and leaders regarding HR programs, policies, and procedures

• Handling high-volume inbound calls and written requests (approximately 40-50 per day)

• Supporting benefits inquiries, enrollment processes, and leave program questions

• Processing and troubleshooting Oracle HR transactions and team member data updates

• Assisting with onboarding, compliance processes (I-9s, background checks, employment verifications), and system testing

The Human Resources Specialist I acts as a key service partner, ensuring accurate, timely, and professional support for all HR inquiries. This role requires strong attention to detail, the ability to navigate systems and job aids in real time, and the capability to manage high-volume workloads while delivering a positive customer experience.

Candidate Qualifications

Candidates for this position will be evaluated according to the following criteria and competencies.

• High School Diploma/GED is required. Associate's Degree is preferred.

• Requires 0-3 years of relevant experience.

• Previous call center experience preferred.

• Previous Human Resources experience preferred.

• Requires experience in Microsoft programs (Word and Excel).

The "DNA" for Success

• Customer-Focused Communicator: You deliver a positive experience, clearly explaining policies, processes, and benefits with empathy and professionalism.

• High-Volume & Detail-Driven: You thrive in fast-paced environments, managing high call volume while maintaining accuracy in data, transactions, and compliance processes.

• Calm Problem Solver: You handle difficult conversations confidently, using strong de-escalation techniques to resolve issues effectively.

• Process-Oriented & Tech-Savvy: You follow procedures carefully and confidently navigate systems and job aids in real time.

• Collaborative & Growth-Minded: You work well in team environments, are passionate about HR, and are eager to learn and grow in your career.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.