Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

This role provides investigation and resolution of employee relations issues. Counsels and advises management and employees on employee relations issues and in sensitive situations, maintaining confidentiality of information at all times. The HCS Employee Relations Consultant provides guidance and counsel to ensure fair, equitable, and consistent resolutions that balance business needs with a positive teammate experience.

This position follows a hybrid schedule and requires onsite presence at least one to two times per month. The ideal candidate will have case management experience, with healthcare experience strongly preferred.

Responsibilities:

• Maintain a representative caseload involving a wide range of employee relations issues including complaints and issues leading to formal grievances. Assist in the development of employee relations plans and interventions. Effectively and in a timely manner investigate claims/charges, review all pertinent facts and information without expanding the scope of the investigation unnecessarily.
• Maintain cases metrics in accordance to SLAs and department protocols.
• As appropriate, advise employees and managers on application of policies and procedures to effect a timely satisfactory resolution. Utilize case management accurately to document the relevant contacts and issues. Remain knowledgeable of policies and procedures, ensuring compliance with all legal requirements, including, but not limited to EEO, ADA, PWFA, Title VII, FMLA, and FLSA.
• Counsel and advise management and teammates on employee relations issues and maintain confidentiality of information at all times. Continuously monitor and evaluate the effectiveness of employee relations plans, programs and activities, and support redesign program component(s) as necessary to achieve the organizational goals.
• Assist in conducting periodic reviews of HR policies and procedures and make recommendation for updates or changes through the Policy Advisory Committee.
• Review and coordinate Mediation/Arbitration services as applicable and participate in the coordination and evaluation of ER/HR training and development programs. Work with managers and supervisors to interpret and implement HR policies/procedures, federal and state laws related to employment law issues.

Other Information

Other information:
Education Requirements:
? Bachelor?s degree in an appropriate discipline or equivalent.
Licensure/Certification Requirements:
? No licensure or certification required.
Professional Experience Requirements:
? With a Bachelor's degree: Two (2) years of Human Resources experience in Employee Relations.
? With an Associate's degree: Six (6) years of Human Resources experience in Employee Relations.
? With a high school degree: Ten (10) years of Human Resources experience in Employee Relations.
Knowledge/Skills/and Abilities Requirements:
? Strong customer focus and communication and interpersonal skills.
? Possesses extensive knowledge of management-employee/labor relations and principles, practices, and procedures of Human Resources Management.
? Demonstrated ability to develop strategic, proactive partnerships with organization leaders.
? Excellent analytical, requirement gathering, problem-solving and project management skills.
? Superior teamwork skills.
? Ability to prioritize and coordinate multiple complex projects simultaneously while adhering to strict deadlines.
? Ability to maintain the highest level of confidentiality.
? Intense focus on detail and accuracy of work. Knowledgeable of state/federal statutory laws and regulatory requirements.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: HCS Employee Relations

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $31.04 - $44.62 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

About UNC Health

UNC Health is charting a new course for the organization, one that reflects our aspirations, values and the high expectations customers have in today’s healthcare marketplace. These changes will help the organization adopt business and medical practices that will help us become a more responsive, customer-focused, integrated healthcare system. UNC Health and its 33,000 employees, continue to serve as North Carolina’s Health Care System, caring for patients from all 100 counties and beyond our borders. We continue to leverage the world class research conducted in the UNC School of Medicine, translating that innovation to life-saving and life-changing therapies, procedures, and techniques for the patients who rely on us.

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