Job Summary

Performs duties that include reception, maintaining clinical and financial records, front office inventory requirements, and medical records.

Minimum Job Qualifications

• Licensure or other certifications: Current BLS certification required or must be obtained within 30 days of hire.

• Educational Requirements: High School Diploma or GED

• Minimum Experience:

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience: Customer Service or Physician's Office experience preferred.

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Knowledge of and proficient use of EMR (Electronic Medical Record) system

Essential Tasks and Responsibilities

• Screens and refers all incoming calls and visitors to ensure that accurate and timely communication is facilitated.

• Procures patient referrals in accordance with Physician requests and processes mail in a timely and efficient manner.

• Schedules appointments for patient referrals as requested by Physicians.

• Logs all referrals according to established guidelines and posts referral numbers to patient's account when received from other Physician practices.

• Advises patients when referral numbers are needed and how patients can obtain a referral. Provides patients with needed information regarding their referral.

• Opens and distributes mail to appropriate personnel daily.

• Ensures accurate patient information is entered into the EPIC system (maintains acceptable registration error rate parameters).

• Ensures daily audit journals are balanced. Enters charges accurately.

• Forward all monthly reports to the Central Business Office in a timely manner.

• Prepares daily deposits per center procedure.

• Updates patient information with pertinent information as needed, Arranges payment agreements as indicated.

• Maintains inventory of front office supplies as required.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Occasionally 0-30% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding