• PRINCIPAL DUTIES & RESPONSIBILITIES
  
  Accommodations
  
  Advise clinical leadership on job related accommodation:
  * Work with staff and chiefs in interactive process for accommodation
  * Ongoing case management of updated accommodation plans
  * Return to work plan management
  * Grievance and resolution management
  
  Privacy
  
  Coordinate and investigate privacy violations:
  * Respond to privacy concerns and educates staff regarding violation
  * Partnership with the KP/WPMG privacy office
  
  Associate Staff
  
  Support Associate Program:
• Conduct 3 month check-ins with Associate staff
• Inform and partner with line management and upper leadership regarding Associate staff progress towards Shareholder status
• Partner with the Practice and Leadership Development (PLD) department on the progress of Associates to Shareholder status
• Partner with the Human Resources and Operations Committee (HROC) on the review and presentation of Associate advancements
  
  Compliance/Code of Conduct
  
  Facilitate development and deployment of annual compliance training:
  * Track and monitor staff compliance
  * Track state and federal changes related to compliance
  * Develop trainings as needed
  * Work in concert with KP/WPMG Compliance, KP/WPMG LMS and CBRE to create one cohesive online learning environment
  
  Partnership
  
  Develop effective working relationships with clinical leadership and clinical operations managers to support business objectives:
  * Work in partnership to implement department initiatives, policies, practices, and department work plans
  * Work with other departments to promote chief training, leadership development and change management
  * Partner with legal counsel as needed
  * Work in partnership with the recruiting department to manage PA practice plan application and maintenance
  * Work closely with Senior Employee Relations Specialist to provide performance management support, to include in investigations
  * Conduct exit interviews and provide trend reports to HROC
  
  Miscellaneous
  
  * Ad hoc project management of periodic, long or short term assignments
  * Other duties as assigned
  * Provide back-up to other team members
  
  KNOWLEDGE AND SKILLS (required)
  
  Continuous Improvement
  * Maintains and fosters skills necessary to perform job functions over time.
  * Continually looks for ways to improve processes, fosters innovation and learning.
  * Looks for and implements Lean practices related to current job functions.
  * Encourages innovation, respectfully listens to and acknowledges ideas of others.
  
  Accountability
  * Is on time and keeps commitments.
  * Consistently manages assigned workload. Manages priorities effectively. Uses time efficiently.
  * Engages fully in work, takes immediate and independent action when needed.
  * Acknowledges mistakes and seeks help when needed.
  * Sets own priorities, regularly completing work on schedule.
  * Anticipates problems, proactively addresses issues.
  * Focuses on solutions rather than problems.
  
  Relationships
  * Builds productive rapport with employees at all levels within and outside the department.
  * Treats others with fairness, dignity, and respect.
  * Accepts suggestions and criticism in a cooperative and positive manner.
  * Works collaboratively with team members and others to achieve identified goals and objectives.
  * Establishes and maintains good working relationships with both external and internal customer.
  * Interacts with others in a helpful and informative manner.
  * Capable of resolving conflict.
  
  Expertise
  * Knows the priorities of the department.
  * Demonstrates proficiency in the duties and responsibilities of the job.
  * Shares expertise with others.
  * Reviews facts and data, using sound judgment, to arrive at the most effective solution.
  * Continually looks for ways to improve processes, fosters innovation and learn
  
  Service Excellence
  * Understands and responds promptly and courteously to customer needs and expectations.
  * Follows through to see if customer needs were met and keeps them informed of status.
  * Timely when responding to voicemail, e-mail and interoffice communications.
  * Expresses ideas clearly and accurately both orally and in writing.
  * Encourages, respectfully listens to and acknowledges diverse points of view.
  * Treats all customers with courtesy and respect.
  * We are professionals serving professionals.

Benefits

We are dedicated to building lifetime relationships with peers and patients in Washington State's richly diverse communities. Many know the Pacific Northwest as an attractive tourist destination with beautiful scenery, friendly people, and a host of cultural and recreational opportunities. These elements, and others, make Washington an excellent place to live.