Switchboard Operator Relief AdventHealth Shawnee Mission

9100 W. 74^th Street Merriam, KS 66204

Top Reasons To Work At AdventHealth Shawnee Mission

• Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
• Providing faith-based, whole person care to Kansas City since 1962
• Excellent health benefits, an onsite child care center and fitness facility  
• Tuition reimbursement to support continuing education
• Employee Referral Program
• Largest health care provider in Johnson County with three campuses

You Will Be Responsible For:

• Works with other team members to proactively identify issues and problems.
• Demonstrates respect and understanding to all customers.
• Demonstrates a variety of communication styles for varying caller groups including children, adolescents, young adults, senior adults and geriatric adults.
• Maintaining confidentiality of patient and business information.
• Provides timely response to patient requests.
• Interprets patient request, selects appropriate message via Rauland system, and sends message to the appropriate caregiver or department.
• Ability to multi-task and prioritize tasks effectively.
• Demonstrates sound decision-making skills.
• Follows department standard methodology and defined workflows.
• Assists in the problem analysis for communication equipment, patient call stations, paging/pager.