Business Leadership

• Creates exceptional customer experiences by ensuring that patient care and experience is the focus for assigned functions. This includes understanding changing customer expectations and seeking innovative ways to create excellent service.
• Understands the business of Healthcare by keeping updated and understanding applicable federal/state laws and regulatory agency standards. In addition, keeps updated and understands current trends in Healthcare and Healthcare Revenue Cycle and incorporates these trends, as appropriate, into assigned functions.
• Makes timely decisions and maintains a broad perspective in proactively identifying problems, opportunities and solutions.
• Effectively manages resources by using innovation, actively participating in setting the Revenue Cycle division budget, and creating workloads that are appropriate for the resources available.
• Continuously improves work processes leading system wide process improvement initiatives, seeking opportunities for improvement where others cannot and effectively separating tasks into efficient work flows.

Strategic Leadership

• Drives Fairviews vision and purpose by creating and communicating clear vision and goals for Revenue Cycle that are aligned with the mission and vision of Fairview.
• Thinks strategically by translating strategy into actionable plans. Thoroughly understands the strengths and weakness of the staff, department, organization and competitors. Recognizes business opportunities.
• Embraces change and acts as a change agent within Revenue Cycle and the system.
• Pursues innovation by fostering a culture of experimentation and tolerance for mistakes. Encourages curiosity and creative dissatisfaction with the status quo.
• Strives for results by pushing decision making as far down in the function as possible. Tracks and studies decision results in order to continually improve. Has leadership team fully committed to listening to and engaging employees.

People Leadership

• Motivates others to excellence by setting aside work and other thoughts to be present and attentive in conversations with others. Shows mastery at inquiry, leading to understanding of the needs of those with whom he/she works, connecting with those concerns to motivate and inspire others.
• Resolves conflict effectively by seeing conflict from the perspectives of those involved, probing for underlying concerns.
• Communicates skillfully using different styles appropriate to the audience. Consistently probes for the underlying concerns of others and finds ways to connect to and address those concerns.
• Continually develops self and others by taking on key challenges outside of current responsibilities in order to develop new skills and competencies. Takes risks with people; understands who is ready and who is not; provides challenging, stretching work assignments.
• Contributes to high performance teams by coaching and managing the team to move through breakdowns; gets team members to focus on solutions instead of blaming or finding faults. Exhibits and fosters a can-do spirit throughout the team.

Functional Leadership

• Lead a function within Revenue Cycle to successfully meet the strategic goals of Fairivew and Revenue Cycle.
• Has an in-depth understanding of each team members successes, accomplishments, barriers and concerns.
• Lead an environment where team members are fully engaged in their work, have an understanding of what the organization is set to accomplish and strive to be the best in their field.