The Patient Service Specialist II serves as an expert in gathering patient demographic information and ensuring reimbursement for services. The Patient Service Specialist II provides a range of advanced-level intake and associated administrative services pertaining to patients being admitted to the hospital and/or treatment facility  or receiving outpatient services to include obtaining demographic, insurance, and medical information, collecting co-pays and deposits, scheduling follow-up appointments, and ordering diagnostic tests as directed.

The Patient Service Specialist II facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support. Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities as directed. The Patient Service Specialist II identifies issues and participates in process improvements initiatives, facilitates or leads team meetings, mentors and trains staff in the department. Provides training on application, website and other resource access.

The ideal Patient Service Representative II candidate is organized, detail-oriented and shows a demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team.

Location/Facility Baylor Scott & White

Specialty/Department/Practice Lakeway Specialty Clinic

Shift/Schedule Full-Time

Benefits Our competitive benefits package includes*:

 Immediate eligibility for health and welfare benefits

 401(k) savings plan with dollar-for-dollar match up to 5%

 Tuition Reimbursement

 PTO accrual beginning Day 1

*Note: Benefits may vary based upon position type and/or level.