Vanderbilt University Medical Center is recruiting for a senior level position to lead our Patient Flow Center. The person in this position will be responsible for our transfer center (patients transferring into VUMC from other hospitals ), bed management, patient transport, decedent affairs, and for our administrative coordinators. We are seeking a relationship-builder, since this position interfaces with every clinical department.

Your role:

The person in this role will be responsible for 120 employees overall. Those reporting directly to this leader will be four people managers and three individual contributors.

Reporting relationship:

This associate director reports directly to the Chief Operating Officer of Vanderbilt University Hospital.

First-Year Deliverables

During the first year, you will be expected to:

• Develop and begin executing on a strategic plan for the department
• Successfully implement strategies and tactics to expand the patient flow center's role to include other parts of VUMC off the main campus
• Work in collaboration with other VUMC leaders and stakeholders to develop Standard Operating Procedures to ensure the efficient and successful operation of all functional areas in the center.
• Launch new service offerings successfully through thoughtful planning and communication inside and outside of the VUMC organization.

The following explains how this role's responsibilities will fit into the Five Pillars of Excellence at VUMC:

The Five Pillars of Excellence are the framework for setting organizational goals and direction for VUMC. This position description defines the key responsibilities and contributions of the Associate Director- Patient Flow Center, which support the vision. The incumbent is responsible for sharing, developing the understanding of and support for the vision by the employees in the division which they lead.

People: We nurture a caring, culturally sensitive, and professional atmosphere as we continuously invest in the well-being and aspirations of our people

• Establish an environment of trust, fairness, consistency and confidentiality with team members and with other internal and external customers consistent with VUMC Credo

• Create a work environment to ensure the most effective and productive utilization of human resources in the department, including recruitment, onboarding/training, engagement and retention strategies.

Service: Collegiality is a central characteristic of our culture and defines how we serve our patients, those we teach, and the local and worldwide community

• Collaborate with all leaders within the patient flow center (including nursing and physician leaders) to determine strategic and operational needs.

• Develop plans to exceed service standards utilizing knowledge of patients/customers expectations and best practice

• Work collaboratively with other departments/services across the enterprise to ensure effective and efficient operations

• Identify resources to manage competing demands to support optimum patient flow function. Consider shifting priorities in real strategic environment and make or lead appropriate adjustments to maintain service.

Quality: We relentlessly pursue and measure ourselves against the highest quality performance in all areas, from patient care to scholarship

• Develop and implement programs and operating procedures to assure strategic and operational quality targets are met

• Provide briefings and presentations to senior leadership on the state of the patient flow center including problems, concerns, strategies and progress

Growth & Finance : We invest our resources in a manner that supports our long-term obligation to society; to achieve local, national and worldwide impact in improving health

• Develop and implement programs and operating procedures to assure strategic and operational targets related to growth and financial performance are met

• Manage equipment inventory and space management

Innovation: We seek excellence and leadership as we advance our systems of care, educational practices and our commitment to discovery

• Develop and implement programs and operating procedures that are based on innovative and that adapt to the rapidly changing healthcare environment.

• Seek out best practices in VUMC and the industry and bring implement those solutions to improve performance of the division

• Share knowledge across multiple disciplines within the patient flow center. Represents needs and interest of direct reports to all levels of the leadership structure. Communicate effectively orally and in writing.