Microsoft 365 Solutions Architect - Enterprise Messaging and Collaboration
Responsible for the following: troubleshooting, expanding and maintaining our current Microsoft 365 environments. Analyst will work closely with end users and other Information Technology Teams. As an analyst, you will be required to participate in on-call rotation. Other side duties would include documentation of various systems and processes. Microsoft SharePoint and Office experience required.
Competencies and Skills:
Should have intermediate to advanced knowledge of:
Experience wiring and delivering instructional courses
Demonstrate change management leadership skills by assisting users with new business models, process and workflow changes, and employee impact assessments as they move towards the desired future state
Strong knowledge of networks, operating systems, system monitoring, security and technology infrastructure; Microsoft Certifications, such as Office 365 MCSA, MCSE: Cloud Platform and Infrastructure or equivalent, are desired
Working knowledge of Microsoft Cloud technologies, including Skype for Business, Intune, Teams, Azure Rights Management, Azure Active Directory and SharePoint is highly preferred
Provide third-level support
Experience adding and configuring web parts (content editor web part, summary link web part, and content query web part), site creation and content management (adding and customizing libraries, lists, surveys, calendars and pages.)
Experience creating SharePoint end-user documentation on processes, standards and best practices
Strong understanding of what can be done using OOB features in SharePoint
Exhibits strategic and technical experience focused on driving adoption of Microsoft cloud technologies, including Azure and Office 365
Ability to multitask, assess and prioritize quickly
Possess a high sense of urgency and commitment to customer service
Ability to work in a team environment
Availability to participate in on-call rotation (24/7 on-call support)
Proficient and familiar with MS Office Pro Plus including the Outlook Client.
Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments.
Must have good verbal and written communications skills.
Education and or Experience:
Associate's degree or Bachelor’s Degree in Computer Science, Information Technology, or a related field required; or technical diploma / technical certification in a field related to the position required. Minimum of six years of full time experience in a related information technology/application/user support role required.
In lieu of degree or certification, minimum of nine years of full time experience in a related information technology/application/user support role required.
ITIL Foundation Certificate preferred
If a suitably experienced candidate cannot be found, applicants who meet the basic qualifications but possess fewer years of experience will be considered for hire at a lower level. Salary would commensurate with experience.
Work is typically performed in an office environment.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.