Provide administrative and program support within the membership department under the direct supervision of the Deputy Director of Membership Services. The Member Unit Program Specialist will facilitate the flow of information among member units, and between member units and APHA. The position will support 33 Sections and Special Primary Interest Groups (SPIGs), plus several committees. The individual will join a small team that carries out day-to-day administrative operations and a variety of projects/initiatives surrounding member engagement. Budget Management: Manage over 70 Section budgets. Collect and process expenses/reimbursements. Distribute budgets and account balances. Monitor grants activity. Support member group development efforts. Communication: Manage and organize Sitecore web pages for member groups and committees. Train leaders on editing Sitecore content management system. Educate Sections and SPIGs on APHA brand and writing style guidelines. Send mass email messages on behalf of APHA member units. Programming: Coordinate complex annual Section electronic elections with outside vendor. Organize Annual Meeting programming: Committee and Section catering orders. Governance – Inter-Sectional Council Steering Committee: Support Deputy Director of Membership Services ensuring that the member units goals are aligned with the APHA Strategic Plan through the use of annual work plans and reports. Coordinate the travel, accommodations and catering for Student Assembly and Inter-Sectional Council Steering Committee midyear meetings at APHA headquarters, plus Chair-Elect training.Membership Recruitment & Engagement: Write, administer and analyze membership surveys to yield feedback on engagement/ retention efforts. Work with Deputy Director to collect and share membership engagement best practices. Membership Miscellaneous: Work with Membership Marketing Manager to collaborate with other departments to develop promotional and communication plans to cross-market member benefits. Collaborate with Affiliates to increase membership, strengthen advocacy and provide networking opportunities (NPHW, Speak for Health, Get Ready, etc.) for all associations. Organize staff presentation requests and catering for Section midyear meetings at APHA headquarters. Assist the Director and Deputy Director with additional committees, meetings and projects as needed. Provide overflow coverage phone/email inquiries in the absence of Member Services Specialists and Membership Marketing Manager staff as needed. Perform other duties as assigned based on needs of the department and the Association.
Undergraduate university degree (BA/BS) and 2-4 years of experience in assisting member groups. Experience in accounting, project management, marketing/communications, and event planning. Excellent interpersonal and communication skills, both oral and written. Strong relationship-building and member service skills. Technically-savvy, with advanced proficiency in Microsoft Office and other Windows related software applications. Strong attention to detail, time management skills, flexibility and proficiency to effectively managing multiple priorities under deadlines. Ability to work well independently and in team settings. Occasional weekend or evening work is expected. Strong commitment to providing quality customer service to all internal and external audiences. Travel to the APHA Annual Meeting is required. Must be willing to work after business hours, including weekends and travel to staff APHA related meetings as needed. Ability to left and/or move up to 25lbs. PREFERRED: Experience with member-driven organizations and non-profits. Familiarity with membership database systems (such as iMIS). Exposure to mass email platform (Informz), webinar platform (Zoom), survey tools (SurveyMonkey and Wufoo) and project management system (Asana).
Position is based in downtown DC near several metro stations.
Hours: 35 hours a week, full-time, Mon- Fri. (daytime). Number of openings: 1.
Applicants who meet the requirements and are interested in being considered for this position should submit the following information at: https://careers-apha.icims.com.
A writing sample;
At least 2 supervisory references and 1 professional reference (name, title, company name and phone number and email).
CLOSING DATE: Open Until Filled
EEO/AA/VETS/DISABILITY. APHA is strongly and actively committed to diversity in its workplace.
Additional Salary Information: APHA offers a competitive salary and excellent benefits.