The primary purpose of the Patient Representative position is to promote patient satisfaction with RWJUH services through information and effective communication between patients, family members/significant others and staff. Act as a liaison between patients and family members/significant others to ensure optimum satisfaction with services. Proactively works to prevent complaints and grievances by serving as a conduit to other departments/areas and advising of the most effective ways to promote patient satisfaction and address and/or resolve patient dissatisfaction. Explains policies and procedures to patients and refers them to the proper services. Two (2) years of minimum experience in a hospital or other institutional health care setting with direct patient contact preferred but willing to train a candidate with exceptional communication skills & proficient in data management and other IT platforms. Must have good judgment, sensitivity, flexibility, empathy, & excellent communication skills . Must be able to multitask, coordinating more than one event at a time. Ability to maintain confidentiality regarding sensitive information.
