Job Summary This position acts as a resource for patients, families, and caregivers, and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to quality health and psychosocial care from diagnosis through all phases of the plan.
Expedites, initiates, participates, completes, tracks and updates the patient's plan of care. Communicates effectively with primary care physicians, hospitals, specialists and post-acute care facilities to schedule appointments and identify and fill gaps of care. Provides follow-up with participating providers to ensure patients follow through with their scheduled appointments. Provides immediate communication with all referring physicians regarding their patients' results and coordinates the physicians' requests for care.
Provides educational and research support and contacts for upcoming appointments, business cards, directions, and patient preparation. Educates patient on availability of resource library, psycho-social support, treatment resources, community resource support, family educational resources and financial assistance. Coordinates all necessary referrals for identified services in the plan of care for the patient. Following call scripts and pre-defined processes to conduct outreach and patient follow up.
Responsible for scheduling all exams and other screening services; facilitating insurance verification and communication with referring physicians regarding patients' upcoming exams and/or patient concerns. Maintains patient data with various tools and quality reporting processes/documentation. Performs other duties as assigned.
Internal Number: 2019-16601
Let’s transform healthcare together.
Every day, we bring patients convenient, coordinated access to healthcare while providing meaningful service to our community.
Join us and you will:
Develop professionally and achieve your career goals
Enrich your life with a focus on wellness
Enjoy a compassionate, caring culture with outreach to our local communities
Support the well-being of you and your family with a diverse portfolio of benefits
Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.