Responsible for the development, implementation and administration of effective, positive, progressive employee relation's program initiatives and activities. Develops and implements retention programs and collaborates with directors to develop effective internal retention strategies to address workforce morale issues to ensure employee satisfaction.
Essential Duties and Responsibilities
Analyzes and trends on boarding employees and for current employees to ensure proper training and development, documenting development plans or performance improvement plans to enhance performance through on going education and coaching.
Consistently promotes and leads employee relations programs, coordinates and implements activities/programs that create a positive work experience for hospital employees to support employee's satisfaction and engagement through TM&E education such as supervisory training, effective performance management, workforce initiatives, effective FMLA/ADA absence management, FLSA regulations, effective interviewing, etc.
Effectively conducts internal investigations and facilitates resolution of internal and external complaints involving employment-related discrimination charges, unlawful harassment claims and/or retaliation, formal and informal grievances, conflict resolution, workers compensation and unemployment compensation claims, and other workplace disputes. While proactively and effective tracking, trending and identifying areas for improvement initiatives. Implement any improvement initiatives.
Identifies an overall workforce strategy, assesses the talent pool and collaborates with leaders to identify specific recruitment needs and convey the needs to the recruiters. Leading in planning, development and implementation of recruitment and staffing strategies and proactive and effective tracking and trending to ensure ROI, with special emphasis on a well-qualified and diverse pool of candidates, timeliness, and cost effectiveness. Assist with Job Fairs and recruitment events.
Monitors and analyzes employee turnover to identify retention issues. Collects feedback from terminating employees and reports results of termination to managers. Makes recommendations to improve employee satisfaction and retention issues and employee development and career growth opportunities.
Provide exceptional customer service to customers and co-workers, by demonstrating excellent communication in responses that enhance the customer's perception of Talent Management. Responds in an acceptable time frame.
Provides effective consultation advice, coaching and counseling to all leaders including senior leadership and employees with regard to workplace concerns and TM&E policy, procedures and employment laws and practices, in an effort to amicably resolve employment-related matters.
Provides support for leaders through the Joint Commission continuous survey readiness programs.
Takes an active role in leading the recruitment efforts for Leadership level positions at MCH and other key positions as needed for assigned areas, also mediates quality of hire prior to submission of candidate to a customer for other openings.
Ability to exercise sound discretionary judgment and decision-making skills in resolving complex and sensitive employee relation's matters.
Ability to successfully utilize negotiation, facilitation, mediation and intermediary skills.
Ability to travel 20% of the time mostly within driving distance in the State of FL.
Certificate in SHRM's PHR/SPHR Highly preferred.
Excellent communication and interpersonal skills are required in order to build strong working relationships with leaders.
Excellent communications skills both written and spoken with ability to conduct and lead presentations and public speaking.
Intermediate knowledge in use of computers and/or appropriate software applications such as MS office package Word/Excel/PowerPoint.
Thorough knowledge of applicable federal, state and local laws and regulations and keep current with industry and professional trends and developments in Human Resource Management practices.
Minimum Job Requirements
7+ years' experience in a manager level position in a generalist role including recruitment, retention, employee relations and organizational development servicing 800+ customer base preferably with multiple site locations.
Bachelor's degree in HR or related field required.
Internal Number: 15841
About Nicklaus Children's Health System
Nicklaus Children's Health System is the region's only healthcare system exclusively for children. It includes the organization's flagship – Nicklaus Children's Hospital – a network of outpatient centers, as well as Nicklaus Children's Hospital Foundation, the organization's fundraising arm; Pediatric Specialists of America Inc., a nonprofit physician practice subsidiary; a management services organization; an ambulatory surgery center; and KidzStuff™, an e-commerce line of children's wellness and safety products that support the hospital's mission of serving the region's pediatric population.
Our vision is to be where the children are. Ultimately, this means being there through all stages of health and life, both physically and emotionally. To be a trusted partner to children and their families, not only in times of illness but throughout their life journey.