MANAGER OF CLINICAL EXCELLENCE AND PERFORMANCE IMPROVEMENT
:Apr 19, 2017, 3:17:00 PM
:May 18, 2017, 12:59:00 AMFull-time
Posting Salary:COMPETITIVE SALARY
:Health and Hospital Systems
Location: Stroger Hospital
Department: Quality and Patient Safety
Reporting to the Chief Quality Officer, or a Director-level designee, the Manager Clinical Excellence & Performance Improvement, or a Director-level designee is responsible for identifying and analyzing patient safety events, facilitating performance improvement activities, and ensuring compliance with accreditation standards. Serves as a resource on quality and patient safety matters. Implements quality, patient safety, and regulatory standards in all clinical areas through education, facilitation, and coaching. The Manager Clinical Excellence & Performance Improvement will have direct involvement in improving the quality and safety of care through risk assessment and quality improvement techniques.
This position is exempt from Career Service under the CCHHS Personnel Rules.
Facilitates development of quality metrics; guides development of area specific dashboards and assists in tracking and trending data
Analyzes trends of performance metrics, identifies opportunities for improvement, and develops action plans
Performs comprehensive clinical medical record review to identify quality of care risks, compile case summaries and prepare cases for committee review.
Interprets quality metrics and identifies opportunities for improvement, and develops action plans
Collaborates with and trains individuals and teams to implement monitoring and measurement tools, and data analysis techniques
Facilitates quality efforts and coaches others in the development of performance improvement activities with an emphasis on process redesign and measurement
Conducts root cause analysis (RCA) to proficiently facilitate patient safety efforts and group discussion
Identifies industry best practices and assists with the annual development of the patient safety plan
Maintains body of knowledge on clinical guidelines, regulatory requirements, and patient safety concepts
Provides education and training on patient safety and advancing the culture of safety at Cook County Health & Hospitals System (CCHHS)
Reports to the Chief Quality Officer or a Director-level designee
Bachelor's degree from an accredited college or university is required.
A health care clinical licensed professional (e.g. Registered Nurse, Pharmacist, Physical Therapist, Occupational Therapist, Dietician, Licensed Social Worker, Licensed Clinical Social Worker, etc.) is required.
Two (2) years of healthcare experience in the field of Quality and Patient Safety is required.
Two (2) years of supervisory or managerial experience is required.
Intermediate proficiency with Microsoft Office (Word, PowerPoint, Excel) is required.
Masters' degree in Business or a health care related field is preferred.
Certification in healthcare quality and/or patient safety is preferred.
Project management experience is preferred.
Working knowledge of Joint Commission, Centers for Medicare and Medicaid Services (CMS), Agency for Healthcare Research and Quality (AHRQ), National Quality Forum (NQF), and Institute for Healthcare Improvement (IHI) is preferred.
Knowledge of Lean concepts is preferred.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Knowledge, Skills, Abilities and Other Characteristics
Must always demonstrate respect and collaboration in team activities and be able to demonstrate a record of such achievement
Must have excellent communication skills and the ability to clearly communicate verbally, in person, and in writing with the health care team
Ability to multi-task, prioritize, plan and organize projects and tasks while meeting deadlines
Demonstrate analytical and organizational problem solving, critical thinking, and conflict management/resolution
Ability to manage critical situations and carry out responsibilities in a professional manner at all times.
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
To take advantage of this preference a Veteran must:
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, Are you a Military Veteran?
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan and Deferred Compensation Program
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictlyprohibitedfromconditioning,basingorknowinglyprejudicingoraffectinganytermoraspectofCountyemploymentorhiringuponorbecauseofanypoliticalreasonorfactor.
COOK COUNTY HEALTH AND HOSPITAL SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
Cook County Health & Hospitals System is a public worldwide leader in medical care, research and education. Mission-driven. Patient-focused. Team-based. At CCHHS, nearly 6,000 dedicated professionals — working in every medical and surgical specialty — collaborate to provide health and hope and healing to people from all walks of life.Respect — Whether on the front lines of patient care or support...ing the efforts of your colleagues and co-workers, the work you do at Cook County Health and Hospitals System will help to save lives. You are a valued member of the team.Growth — At Cook County Health & Hospitals System you’re encouraged to build on your strengths and career goals.Diversity — County Health & Hospitals System actively seeks to bring together individuals with diverse thoughts, ideas and backgrounds and to promote an inclusive environment that will generate innovation, greater job satisfaction and, most importantly, continually improved patient care.